Consulting

eXaData Solutions : Your End to End Consulting & Implementation Partner.

ExaData Solutions is a niche SAP Consulting and Resourcing Service provider with a focus on SAP ERP. As former SAP consultants with decades of experience we understand SAP and our resource selection and delivery is perfectly placed to deliver both permanent and freelance SAP professionals to a growing clientele base spanning the globe and in all verticals. We don’t just provide resources, we can also manage end to end projects and hence our vested interests is your success. Our scope of service include Advisory, Delivery, Training and Resource deployment.  

Our Application Management products

Our size and flexibility allows your particular needs to dictate the level of Application Management service we provide for your SAP application needs. Our quality and user satisfaction is judged and monitored against SLA’s that can also be tailored per engagement.

Support service – Features

  • Dedicated On-Call person available 24/7 for urgent issue reporting and escalations.
  • Well versed with different ticketing tools such as Remedy and SAP Solution Manager.
  • Close ties with SAP enabling faster resolution of business critical issues.

Application

  • Supporting users with technical problems.
  • Supporting users with usability issues.
  • Application integration/interfaces.
  • Data conversions and data migration.
  • Application extensions.
  • Bespoke report development.
  • Application audit.
  • Problem solving / trouble-shooting.

Technical BASIS

  • Landscape design & Architecture review.
  • Server installation and Client installation.
  • User administration, Roles & Authorizations.
  • Application & Database administration.
  • Transport management.
  • Proactive monitoring and Issue resolution.
  • Performance tuning.
  • Remote client administration.

Application Management service levels

The following provides information on eXaData Solutions’ typical levels of Application Management service. Every aspect of our service can be tailored and refined to meet your specific requirements.

Support service – Features

Dedicated On-Call person available 24/7 for urgent issue reporting and escalations.

Well versed with different ticketing tools such as Remedy and SAP Solution Manager.

Close ties with SAP enabling faster resolution of business critical issues.

Level 1: Helpdesk Support

/ Monthly

Annually
  • Answering end user queries via your Change Management Process & Tools
  • Training for end users on site or remote.
  • Creating and providing FAQ documentation to end users.
  • Resolving issues - escalaction if required.
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Level 2: Application Support

/ Monthly

Annually
  • Available 5 days a week, during normal business hours
  • Minor changes in the existing SAP Implementation, not exceeding 1 day in effort.
  • Enhance 7 Days Available
  • Full 24/7 Available
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Level 3: Application Support

/ Monthly

Annually
  • Available 5 days a week, during normal business hours
  • Changes in the existing SAP Implementation that requires effort of more than a day
  • Enhanced 7 Days Available
  • Email MarketinFull 24/7 Available
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Level 4: SAP Product Support

/ Monthly

Annually
  • Notification on the changes to product.
  • Notification on the changes to product by virtue of statutory changes.
  • Enhance 7 Days Available
  • Full 24/7 Available
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