is a niche SAP Consulting and Resourcing Service provider with a focus on SAP ERP. As former SAP consultants with decades of experience we understand SAP and our resource selection and delivery is perfectly placed to deliver both permanent and freelance SAP professionals to a growing clientele base spanning the globe and in all verticals.
We don’t just provide resources, we can also manage end to end projects and hence our vested interests is your success. Our scope of service include Advisory, Delivery, Training and Resource deployment.
Our Application Management products
Our size and flexibility allows your particular needs to dictate the level of Application Management service we provide for your SAP application needs. Our quality and user satisfaction is judged and monitored against SLA’s that can also be tailored per engagement.
Support service – Features
- Dedicated On-Call person available 24/7 for urgent issue reporting and escalations.
- Well versed with different ticketing tools such as Remedy and SAP Solution Manager.
- Close ties with SAP enabling faster resolution of business critical issues.
- Supporting users with technical problems.
- Supporting users with usability issues.
- Application integration/interfaces.
- Data conversions and data migration.
- Application extensions.
- Bespoke report development.
- Application audit.
- Problem solving / trouble-shooting.
- Landscape design & Architecture review.
- Server installation and Client installation.
- User administration, Roles & Authorizations.
- Application & Database administration.
- Transport management.
- Proactive monitoring and Issue resolution.
- Performance tuning.
- Remote client administration.
Application Management service levels
The following provides information on eXaData Solutions’ typical levels of Application Management service. Every aspect of our service can be tailored and refined to meet your specific requirements.